Refund policy
Refund Policy
At Wildline Studio, every piece is made to order just for you. Because of this, we are unable to accept returns or exchanges for sizing, color preference, or change of mind.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@shopwildlinestudio.com with a photo of the issue. We'll make it right with a replacement or refund — no need to return the item.
Lost Packages If your package is marked as delivered but you haven't received it, please contact us within 7 days and we'll work with our fulfillment partner to resolve the issue.
Refunds Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the credit.
Non-Returnable Items Because all products are made to order, we do not accept returns or exchanges unless the item is defective or incorrect.
European Union Customers If your order is shipped into the EU, you have the right to cancel within 14 days of receipt under the EU cooling-off period, provided the item is unworn, unused, and in its original packaging.
Questions? Reach us anytime at hello@shopwildlinestudio.com.